Information on withdrawal rights for consumers
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must send us ,
Paul Kolodziej
Brucknerstraße 3
23556 Lübeck
Germany
by means of a clear statement (such as a letter sent by mail, or e-mail) about your decision to cancel this contract. You can use the attached model withdrawal form for this purpose, but it is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
You must only pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary. For this purpose, the goods will be checked by us in the condition, properties and functioning
Sample cancellation form
(If you want to cancel the contract, please fill out and return this form).
– To:
Paul Kolodziej
Brucknerstraße 3
23556 Lübeck
Germany
– Mail:
support@paulkolodziej.com
– Hereby I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of paper communication)
– Date
(*) Delete where not applicable.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts
– for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
– for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
– for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence;
– for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;
– for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
– for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Revocation for digital content
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of revocation shall expire prematurely if we have only commenced performance of the contract after you have given your express consent thereto and at the same time confirmed your knowledge that you lose your right of revocation upon commencement of performance of the contract on our part. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.
Return
The procedures described in this “Return” section are not a prerequisite for the proper exercise of the right of withdrawal in accordance with the section “Information on withdrawal rights for consumers”.
Customers are asked to contact the seller before returning an item (complete: phone number and/or email – address and/or contact page) to inform him about the return. In this way, you allow the seller to identify and assign the products as soon as possible.
Customers are requested to return the goods to the seller in a prepaid package and keep the proof of shipment. Upon request, the seller will reimburse the customer for shipping costs in advance, if this is not the responsibility of the buyer.
Customers are asked not to damage or dirty goods. The goods should be returned to the seller as far as possible in the original packaging including all accessories. If the buyer no longer has the original packaging, other suitable packaging should be used to ensure adequate protection against damage in transit and to avoid possible claims for damages if damage is caused by unsuitable packaging.